Privacy policy
🔒 Privacy Policy – FrostFlexUnits.com
Effective Date: August 28, 2025
Last Updated: August 28, 2025
At FrostFlex Units, your privacy and the security of your data are essential to us. We are fully committed to safeguarding the personal and business-related information you share with us when visiting our website frostflexunits.com, placing an order, or contacting our team.
This Privacy Policy outlines what data we collect, why we collect it, how it’s processed, who has access to it, and your rights.
🔹 1. Who We Are
FrostFlex Units is a Türkiye-based manufacturer and exporter of portable blast freezers, industrial cooling containers, and meat processing equipment for professional use. All orders are made-to-order and customized for each client.
Business Name: FrostFlex Units
Factory Address: 568/3. Sk. No:8, Karayolları Mah. Küçükköy, 34255 İstanbul, Türkiye
Email: frostflexunits@gmail.com
WhatsApp & Phone: +90 532 224 91 98
🔹 2. Information We Collect
We collect the following types of information for order fulfillment, legal compliance, and service improvement:
a. Personal & Business Identification
Full name, company name, country
Email address, phone number, WhatsApp
b. Shipping & Billing Details
Full delivery address
VAT/Tax ID (if applicable)
Invoice and payment details
c. Order & Customization Data
Selected product models, dimensions, options
Special requests or project-specific specifications
d. Technical & Usage Data
IP address, browser, device type, session duration
Click behavior, visited pages, time of visit
All payment transactions are handled securely through trusted third-party providers. FrostFlex Units does not store your card or bank data.
🔹 3. How We Use Your Data
We use your data only for legitimate business purposes, including:
Processing orders and manufacturing custom units
Communicating with you about your inquiries, orders, or after-sales support
Providing invoices, tax documentation, and shipment paperwork
Complying with legal obligations (e.g., tax regulations, customs)
Improving our website and services based on user behavior
We do not use your information for unsolicited marketing or sell it to any third parties.
🔹 4. Legal Basis for Data Processing
Depending on your location, we rely on the following legal grounds:
EU (GDPR): Legitimate interest, contract necessity, or explicit consent
US (CCPA): Notice of collection and right to opt-out
Türkiye (KVKK): Express or implicit consent for data handling
Other Countries: As per local data protection laws
🔹 5. How Long We Retain Your Data
We retain your personal and order data only as long as necessary:
For fulfilling and shipping your order
For tax/accounting obligations (minimum 5 years)
For customer service and warranty follow-up
You may request deletion of your data by contacting frostflexunits@gmail.com
Certain data may be retained to comply with law or resolve disputes.
🔹 6. Data Protection & Security
We implement the following safeguards to protect your data:
Shopify-hosted servers with SSL encryption
Secure third-party payment gateways (Iyzico, Payoneer, Wise, etc.)
Access restrictions and authentication for all admin users
Regular security audits and system updates
If a data breach occurs, we will notify affected users and authorities in accordance with legal timelines.
🔹 7. Sharing Your Information
We may share your data with trusted third parties, only when necessary:
| Partner Type | Purpose |
|---|---|
| Payment Gateways | Processing your transactions securely |
| Shipping Companies | Fulfillment and logistics |
| Certification Bodies | CE, UL, HACCP documentation |
| Legal/Accounting | Tax and invoicing obligations |
| IT Service Providers | Hosting and data storage (Shopify etc.) |
These parties are contractually obligated to protect your data.
🔹 8. International Data Transfers
By using our site from outside Türkiye, you consent to the transfer of your data to and from Türkiye, EU, and USA under secure and compliant frameworks.
We ensure data transfers comply with:
GDPR Standard Contractual Clauses (EU)
Privacy Shield/Equivalents (US)
Local regulations in Gulf countries
🔹 9. Your Rights
You may exercise the following rights at any time:
Access a copy of your data
Correct inaccurate or incomplete data
Request deletion of your account (where possible)
Restrict processing for certain uses
Object to profiling or automated decision-making
Withdraw consent at any time (for optional features)
Send all privacy-related requests to:
📧 frostflexunits@gmail.com
🔹 10. Cookies & Analytics
Our website uses cookies to:
Maintain session info and user login
Understand site usage via Shopify analytics
Optimize page loading and product display
You may adjust cookie preferences in your browser settings. Declining cookies may impact your experience.
🔹 11. Children's Privacy
Our website is intended for professional and commercial use only. We do not knowingly collect data from individuals under 18 years of age.
🔹 12. Policy Updates
We may occasionally update this Privacy Policy to reflect changes in:
Legal regulations
Business operations
Third-party service providers
Updates will be posted on this page with a new “Last Updated” date. We encourage you to review this policy regularly.
🔹 13. Contact
For questions, complaints, or data-related concerns:
FrostFlex Units – Legal Department
🏭 568/3. Sk. No:8, Karayolları Mah. Küçükköy, 34255 İstanbul, Türkiye
📧 frostflexunits@gmail.com
📱 WhatsApp: +90 532 224 91 98
🌐 www.frostflexunits.com