Remote Support & Diagnosis

Fast Technical Help — Anywhere, Anytime

At FrostFlex Units, we understand the importance of keeping your cold chain running without interruption. That’s why we offer a robust Remote Support & Diagnosis service designed to help you resolve technical issues quickly — without waiting for a site visit.

🧠 What is Remote Support?

Remote support enables our technicians to assist you using:

📸 Photos & Videos of the issue
📹 Live Video Call Support (WhatsApp or Zoom)
💬 Real-Time Messaging & Diagnosis
⚙️ Error Code Interpretation
📁 Manuals, Diagrams & Troubleshooting Guides

This system allows us to guide you step-by-step through:

Installation
Startup issues
Temperature calibration
Maintenance alerts
Minor repairs
Fault light/error code explanations

⚡ Remote support is the fastest way to minimize downtime.

🛠️ Which Products Are Eligible?

All FrostFlex products come with remote assistance support, including:

❄️ Blast Freezers
🧊 Cold Storage Units
🍗 Meat Processing Machines
🧪 Marinade & Seasoning Systems
🚚 Refrigerated Transport Units

Whether it’s a small freezer or a complete industrial setup — we can support it remotely.

🔍 Remote Diagnostics Process

Client reports the issue via email or WhatsApp
Photos and videos of the unit are sent (showing control panel, connections, etc.)
A technician reviews and identifies the problem
Step-by-step instructions are given for resolution
If issue remains unresolved, on-site service can be scheduled

🕒 Most issues are resolved within 1–2 hours of reporting.

🚧 When On-Site Support is Needed

In some rare cases (e.g. compressor replacement, wiring failure), remote support may not be sufficient. In such situations:

Our team will help you prepare for technician arrival
Spare parts or modules can be shipped beforehand
On-site service is available upon request (client bears travel/service cost)

📥 How to Request Remote Support

Contact Us Anytime:

When messaging us, please include:

Unit model & serial number
Description of the issue
Photos or short video
Your preferred contact time

🧊 We’re With You, Wherever You Are.

FrostFlex Units is committed to supporting your operations beyond delivery. Our remote systems help reduce technical downtime, save costs, and keep your operations running smoothly.