Remote Support & Diagnosis
Fast Technical Help — Anywhere, Anytime
At FrostFlex Units, we understand the importance of keeping your cold chain running without interruption. That’s why we offer a robust Remote Support & Diagnosis service designed to help you resolve technical issues quickly — without waiting for a site visit.
🧠 What is Remote Support?
Remote support enables our technicians to assist you using:
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📸 Photos & Videos of the issue
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📹 Live Video Call Support (WhatsApp or Zoom)
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💬 Real-Time Messaging & Diagnosis
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⚙️ Error Code Interpretation
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📁 Manuals, Diagrams & Troubleshooting Guides
This system allows us to guide you step-by-step through:
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Installation
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Startup issues
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Temperature calibration
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Maintenance alerts
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Minor repairs
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Fault light/error code explanations
⚡ Remote support is the fastest way to minimize downtime.
🛠️ Which Products Are Eligible?
All FrostFlex products come with remote assistance support, including:
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❄️ Blast Freezers
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🧊 Cold Storage Units
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🍗 Meat Processing Machines
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🧪 Marinade & Seasoning Systems
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🚚 Refrigerated Transport Units
Whether it’s a small freezer or a complete industrial setup — we can support it remotely.
🔍 Remote Diagnostics Process
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Client reports the issue via email or WhatsApp
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Photos and videos of the unit are sent (showing control panel, connections, etc.)
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A technician reviews and identifies the problem
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Step-by-step instructions are given for resolution
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If issue remains unresolved, on-site service can be scheduled
🕒 Most issues are resolved within 1–2 hours of reporting.
🚧 When On-Site Support is Needed
In some rare cases (e.g. compressor replacement, wiring failure), remote support may not be sufficient. In such situations:
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Our team will help you prepare for technician arrival
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Spare parts or modules can be shipped beforehand
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On-site service is available upon request (client bears travel/service cost)
📥 How to Request Remote Support
Contact Us Anytime:
📧 Email: info@frostflexunits.com
📱 WhatsApp: +90 532 224 91 98
When messaging us, please include:
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Unit model & serial number
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Description of the issue
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Photos or short video
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Your preferred contact time
🧊 We’re With You, Wherever You Are.
FrostFlex Units is committed to supporting your operations beyond delivery. Our remote systems help reduce technical downtime, save costs, and keep your operations running smoothly.