Technical Services & Maintenance

Your Equipment, Always in Expert Hands.

At FrostFlex Units, we go beyond production — we ensure your equipment runs efficiently, safely, and with maximum uptime. Whether it's a blast freezer, a cold storage unit, or a meat marination machine, our Technical Services are designed to support you from the first setup to long-term maintenance.

🔧 What We Offer

🔹 Remote Diagnostics & Virtual Support

Most issues can be resolved without ever stepping on-site. Our technical team offers:

Troubleshooting via WhatsApp, video call, or photo reports
Guidance on error codes and user panel warnings
Real-time walk-throughs for minor fixes or resets
Remote assistance in multiple languages

💡 Many of our clients resolve issues within 1 hour using our remote support services.

🔹 On-Site Installation & Testing

For large-scale systems or complex projects, we offer:

On-location installation by certified FrostFlex technicians
Functionality testing and handover on-site
Client training on operation and safety
Optional post-installation performance check

🚚 On-site services are available globally. All related travel & logistics costs are covered by the client.

🔹 Maintenance Services

To ensure long-term durability and efficiency:

Preventive maintenance schedules (quarterly/yearly)
Equipment cleaning guidelines
Firmware/software updates
Wear-and-tear checks and component replacements

🔹 Spare Parts Supply

We stock a full range of replacement parts for all FrostFlex systems. Parts are:

Certified and compatible
Shipped globally via express delivery
Covered by warranty if failure is factory-related

🔹 Emergency Response

Unexpected downtime? Our rapid-response team is available to assist with urgent repairs and diagnostic support.

⏱️ Fast response
📦 Quick shipping for emergency parts
📱 7-day availability for global clients

🛠️ Setup Options

Depending on the product and location, we offer:

Service Type	Description
Plug & Play	No tools required. Unit runs upon delivery.
Remote-Guided Installation	We walk you through every step via video/photo instructions.
On-Site Installation	Full setup and activation by our technicians.

📍 We're With You – Before & After Delivery

From installation to maintenance, our after-sales support is a core part of our business philosophy. You’re not just buying a machine — you’re investing in a long-term relationship backed by professional care.