Technical Services & Maintenance
Your Equipment, Always in Expert Hands.
At FrostFlex Units, we go beyond production — we ensure your equipment runs efficiently, safely, and with maximum uptime. Whether it's a blast freezer, a cold storage unit, or a meat marination machine, our Technical Services are designed to support you from the first setup to long-term maintenance.
🔧 What We Offer
🔹 Remote Diagnostics & Virtual Support
Most issues can be resolved without ever stepping on-site. Our technical team offers:
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Troubleshooting via WhatsApp, video call, or photo reports
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Guidance on error codes and user panel warnings
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Real-time walk-throughs for minor fixes or resets
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Remote assistance in multiple languages
💡 Many of our clients resolve issues within 1 hour using our remote support services.
🔹 On-Site Installation & Testing
For large-scale systems or complex projects, we offer:
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On-location installation by certified FrostFlex technicians
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Functionality testing and handover on-site
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Client training on operation and safety
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Optional post-installation performance check
🚚 On-site services are available globally. All related travel & logistics costs are covered by the client.
🔹 Maintenance Services
To ensure long-term durability and efficiency:
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Preventive maintenance schedules (quarterly/yearly)
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Equipment cleaning guidelines
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Firmware/software updates
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Wear-and-tear checks and component replacements
🔹 Spare Parts Supply
We stock a full range of replacement parts for all FrostFlex systems. Parts are:
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Certified and compatible
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Shipped globally via express delivery
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Covered by warranty if failure is factory-related
🔹 Emergency Response
Unexpected downtime? Our rapid-response team is available to assist with urgent repairs and diagnostic support.
⏱️ Fast response
📦 Quick shipping for emergency parts
📱 7-day availability for global clients
🛠️ Setup Options
Depending on the product and location, we offer:
| Service Type | Description |
|---|---|
| Plug & Play | No tools required. Unit runs upon delivery. |
| Remote-Guided Installation | We walk you through every step via video/photo instructions. |
| On-Site Installation | Full setup and activation by our technicians. |
📍 We're With You – Before & After Delivery
From installation to maintenance, our after-sales support is a core part of our business philosophy. You’re not just buying a machine — you’re investing in a long-term relationship backed by professional care.
📞 Contact Technical Support
FrostFlex Units – Technical Department
📧 info@frostflexunits.com
📱 WhatsApp: +90 532 224 91 98